Annual Client Survey, 2021 Report
Every year, AFAC conducts an in-depth survey to gather client feedback. Responses can help AFAC adapt its services and programs to best meet the needs of the community appropriately and efficiently.
Clients were asked about their satisfaction of AFAC’s services, how often they utilize AFAC for groceries, how AFAC can improve, how the pandemic has affected them and their family, if they plan to receive the COVID-19 vaccine, and what barriers would prevent them from receiving the vaccine.
Surveys were conducted in February 2021 over the course of four weeks. In total, AFAC received 1,241 survey responses, 57.6% of the 2,154 families served with groceries during the period of survey collection. This is a 23% increase from the previous year.